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Store Policy

Customer Care

Dear Valued Customer,

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Thank you for choosing Unimen PH as your preferred choice for all your fashion needs.

 

We understand the importance of exceptional customer service, and we are here to assist you with any queries or concerns you may have.

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Our dedicated Customer Care team is available Mondays to Saturdays 10:00AM - 4:00PM to provide personalized assistance and ensure your shopping experience with us is seamless. Whether you have questions regarding our products, need help with sizing, or require assistance with placing an order, we are here to guide you every step of the way.

 

Here are some of the services we offer:

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Product Inquiries: If you have questions about any of our products, our knowledgeable team is here to provide detailed information, including fabric composition, care instructions, and available sizes.

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Sizing Assistance: Unsure about which size would be the best fit for you? Our team can help you determine the perfect size by providing measurements and guidance based on your individual preferences.

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Order Support: Need help with placing an order or tracking its status? We can assist you in navigating our website, ensuring a smooth and hassle-free shopping experience from start to finish.

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Returns and Exchanges: If you are not completely satisfied with your purchase, our Customer Care team will guide you through our return and exchange process to ensure prompt resolution.

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General Inquiries: Have any other questions or concerns? Whether it's about our brand, promotions, or policies, our team is here to address all your queries.

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You can reach our Customer Care department through the following channels:

Email: customercare.unimenph@gmail.com
Phone: +639178806688
Live Chat Support: Available on our website during business hours


At Unimen PH, we value your feedback and strive to continuously improve our services. Your satisfaction is our top priority, and we appreciate your support in helping us serve you better.

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Thank you for choosing Unimen PH. We look forward to assisting you and providing you with an exceptional customer care experience.

Privacy & Safety​

Dear Valued Customer,

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At Unimen PH, we are committed to ensuring the privacy and safety of our customers. We understand the importance of protecting your personal information and want to assure you that we have implemented strong security measures to safeguard your data.

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Here are some key points regarding our Privacy & Safety policy:

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Data Protection: We strictly adhere to all applicable data protection laws and regulations. Your personal information, such as your name, address, email, and payment details, are securely stored and used only for order processing, delivery, and customer support purposes.

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Secure Online Shopping: We have implemented industry-standard security protocols to ensure a safe online shopping experience for our customers. Our website is encrypted using Secure Sockets Layer (SSL) technology, which protects your data during transmission, preventing unauthorized access.

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Confidentiality: We treat all customer information as confidential and will never share it with third parties without your explicit consent, except in cases where it is necessary for order fulfillment (e.g., sharing your address with our shipping partners).

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Payment Security: We partner with reputable payment service providers to securely process your transactions. All payment information is encrypted and handled according to strict industry standards. We do not store your payment details on our servers.

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Communication Preferences: We respect your communication preferences and will only contact you for order-related purposes or with your prior consent. You may opt out of promotional emails or updates at any time by adjusting your notification settings in your account or by contacting our Customer Care team.

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User Accounts: To ensure the security of your personal information, we recommend creating a strong and unique password for your Unimen PH account. It is important to keep your login credentials confidential and avoid sharing them with others.

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Adherence to Laws and Regulations: We comply with all applicable laws and regulations regarding privacy, data protection, and online security. We regularly review and update our practices to align with the latest industry standards.

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If you have any questions or concerns regarding our Privacy & Safety policy, or if you would like to exercise your rights regarding your personal data, kindly reach out to our Customer Care team. We are available to assist you and provide any necessary information.

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Thank you for choosing Unimen PH as your trusted fashion partner. We appreciate your trust in our commitment to privacy and safety.

Wholesale Inquiries

Wholesale terms and conditions:

  1. Wholesale pricing: Pricing structure for bulk orders, including any tiered pricing options. Kindly contact us for more info.

  2. Minimum order quantities: Minimum number of units or total order value required for a wholesale order. Kindly contact us for more info.

  3. Product catalog: Wholesale website link.

  4. Shipping and delivery: Shipping options available for wholesale orders are Lalamove, J&T Express, Victory Liner Drop & Go Padala or AP Cargo courier.

  5. Order Lead time: Within 1-3 business days upon placing an order for on-hand stocks and 3-7 business days receiving upon shipment; 30 days upon placing an order for overseas and 3-7 business days receiving upon shipment.

  6. Payment terms: BDO, Metrobank, Gcash

  7. Returns and exchanges: NO RETURN, NO EXCHANGE for wholesale orders.

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We are excited about the prospect of working together and introducing your exceptional products to our customer base. We look forward doing business with you.

Payment Methods

BDO, Metrobank, Gcash

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