FAQ

Our Location: Burgundy McKinley Place, Pacific Ave, Parañaque, 1703

Placing an order with us is easy! Simply browse and select the item from our collections you would like to purchase on our online store website, add it to your cart, and follow the checkout instructions. Once you have entered all the necessary information, click the “Checkout or Buy Now” button to complete your order. Once you have completed the checkout process, you will receive an email confirmation with your order information. If you need help placing an order, please contact our customer service team for assistance.

Business Hours: Mondays to Saturdays 10:00AM - 4:00PM

Payment Method: BDO, Metrobank, Gcash

Tuesdays to Wednesdays, excluding holidays. Orders placed before 2:00PM will ship the same day. Orders placed after 2:00PM will ship the next business day.

Shipping courier: J&T Express *Shipping fee will be shouldered by the buyer.

Order Lead time: Within 1-3 business days upon placing an order for on-hand stocks and 3-7 business days receiving upon shipment; 30 days upon placing an order for overseas and 3-7 business days receiving upon shipment. All orders placed on UNIMEN PH will be shipped within 1-3 business days. However, depending on your location and chosen shipping method, it may take up to 3-7 business days for your order to arrive.

Delivery couriers: Lalamove, Grabexpress *Delivery fee will be shouldered by the buyer.

We accept all major credit cards through PayPal, BDO, Metrobank, Gcash, and secured online bank transfers. We do not accept cash payments. Kindly contact us so we can send out the payment details.

Payment Method: BDO, Metrobank, Gcash Kindly contact us so we can send out the payment details.

Yes, we do accept returns and exchanges. If you are not happy with your item, you can contact us within 7 days of receiving your order to initiate a return to exchange. If the requested size is available, we will be happy to exchange it for you. Return to exchange is accepted if the requested size is available.

Return to exchange is accepted if the requested size is available. We accept returns and exchanges within 7 days of receiving your order, as long as the requested size is available. Please contact us for a return label and instructions.

We understand the importance of exceptional customer service, and we are here to assist you with any queries or concerns you may have. ​ Our dedicated Customer Care team is available Mondays to Saturdays 10:00AM - 4:00PM to provide personalized assistance and ensure your shopping experience with us is seamless. Whether you have questions regarding our products, need help with sizing, or require assistance with placing an order, we are here to guide you every step of the way. Here are some of the services we offer: ​ Product Inquiries: If you have questions about any of our products, our knowledgeable team is here to provide detailed information, including fabric composition, care instructions, and available sizes. ​ Sizing Assistance: Unsure about which size would be the best fit for you? Our team can help you determine the perfect size by providing measurements and guidance based on your individual preferences. ​ Order Support: Need help with placing an order or tracking its status? We can assist you in navigating our website, ensuring a smooth and hassle-free shopping experience from start to finish. ​ Returns and Exchanges: If you are not completely satisfied with your purchase, our Customer Care team will guide you through our return and exchange process to ensure prompt resolution. ​ General Inquiries: Have any other questions or concerns? Whether it's about our brand, promotions, or policies, our team is here to address all your queries. ​ You can reach our Customer Care department through the following channels: Email: customercare.unimenph@gmail.com Phone: +639178806688 Live Chat Support: Available on our website during business hours At Unimen PH, we value your feedback and strive to continuously improve our services. Your satisfaction is our top priority, and we appreciate your support in helping us serve you better. ​ Thank you for choosing Unimen PH. We look forward to assisting you and providing you with an exceptional customer care experience.

You can reach our Customer Care department through the following channels: Email: customercare.unimenph@gmail.com Phone: +639178806688 Live Chat Support: Available on our website during business hours